The following list of questions and answers may assist you understanding more about home health care and GENESIS Total Healthcare. Need more information? Contact one of our friendly care team members at (800) 564-9545. We’re available 24 hours a day, seven days a week to answer any questions you may have.

What is Home Health Care?

“Home care” is a simple phrase that encompasses a wide range of health and social services. These services are delivered at home to recovering, disabled, chronically or terminally ill persons in need of medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities of daily living. Generally, home care is appropriate whenever a person prefers to stay at home but needs ongoing care that cannot easily or effectively be provided solely by family and friends. Seniors electing to live independently are receiving home care services as their physical capabilities diminish. Younger adults who are disabled or recuperating from acute illness are choosing home care when needed. Chronically ill infants and children are receiving sophisticated medical treatment in their loving and secure home environments. Increasing numbers of patients need highly skilled services when they return home. GENESIS Total Healthcare provides these services for children and adults at every stage of life.

What services does GENESIS Total Healthcare offer?

GENESIS Total Healthcare offers a variety of services to patients of all ages in the comfort of their own homes. We provide nursing care for short-term or ongoing care needs, ranging from basic wound care after surgery to complex, high-tech care. Our rehabilitation and therapeutic services include physical, occupational, and speech therapy. We also provide assistive care services that help clients with self-care needs and household tasks so they can continue living independently at home. GENESIS Total Healthcare services include Home Health, Adult Nursing, Pediatrics, Behavioral Health,

How are these services paid?

GENESIS Total Healthcare accepts reimbursement from Medicare, Medicaid, most HMOS, veterans benefits, workers compensation, private health insurance, long-term care insurance, auto insurance, and other government programs. We also accept private pay set up by convenient pay program.   Our goal is to help you have peace of mind by streamlining the process. We have reimbursement specialists who can handle all the paperwork for you. We contact insurance payors to determine levels of home health coverage, and then bill the appropriate plan directly. We also help in accessing reimbursement from long-term care insurance providers. Our knowledgeable staff can assist you throughout the process and answer many of your questions directly.

How do you ensure I receive excellent care?

The care you receive from our professional staff is the result of years of experience and dedication to excellence in service and safety standards. GENESIS Total Healthcare staff of professionals are supervised by registered nurses (RN) and clinical managers. Care Coordination is achieved by a team approach where communication and collaboration of care ensures positive clinical outcomes. Supervision by expert clinicians promote quality visits and assess standards of care are being met. Ongoing education for our managers and care teams promotes continuance in quality. We are also accredited and reviewed by Community Health Accreditation Program (CHAP).

How do you hire caregivers?

GENESIS Total Healthcare verifies work history, credentials, and references and performs thorough background checks. Our health care professionals also undergo an in-depth interview process, written testing, and hands-on skills assessments, and annual skills assessments with ongoing training and supervision after hire. They must also demonstrate a commitment to delivering care with compassion, excellence, and reliability

Are you available 24/7?

Yes. We can provide services up to 24 hours a day and there is always a local on-call manager who can answer your questions and address any after-hours questions or concerns. The on-call manager also provides around-the-clock clinical support for your GENESIS Total Healthcare care team while they are providing care in the home.

How do I arrange for home health care services?

To find out what GENESIS Total Healthcare services are available in your area, or to talk to a member of our team, contact the office @ (810) 742-4353 or call (800) 594-9545. We’re available 24 hours, seven days a week to answer any questions you may have.